Frequently Asked Questions

What's in it?

Our gift box includes 7-10 fun items to lift the spirits of your senior. Tasty (and diet friendly) snacks and treats, a game to stay occupied and focused, a fun or helpful item to use, personalized pictures, a personalized note, and a Golden Memories card – which encourages seniors to write about stories from their past.

Our cofounder, Nicole, is a Doctor of Physical Therapy who specializes in senior citizen care. With years of experience helping the elderly, she knows exactly what items to put in our Crates to bring the most joy to your senior! 

What are Golden Memories Cards?

Golden Memories cards are a fun and unique way to learn more about your elderly loved one’s past. Each gift box includes a Golden Memories card. 

What was your wedding day like, what was your hometown like growing up, or what are you most proud of in life are a few example questions.

Not only is it a great way to learn about your grandma or grandpa, it’s also a great exercise for your senior to think about and relive these memories they have!

Will I get to see my senior's Golden Memories answers?

Yes! We include an envelope, stamp, and instructions with each Golden Memories card, so your loved one can send their answers back to you.

When captured in writing, this feature can be used as a conversation starter, as a way to feel more connected, and to pass down to future generations.

How are the boxes personalized?

Personalization is the option to add a personal touch to your senior citizen’s gift box!

All orders have the option to personalize by uploading photos and a personal note to be printed and included in their box.

What if my senior has dietary restrictions?

No problem! When you personalize your gift box, we ask a few quick questions about your senior citizen. One of the questions is about dietary restrictions, where you can tell us what we need to be aware of.

How much is shipping?

Shipping is FREE anywhere inside the continental United States!

For shipping to other parts of the US or internationally, please contact us at support@goldencomfortcrate.com prior to placing an order. 

When does my order ship?

Your order will ship within 1 week of your purchase, and shipping itself takes 3-4 business days.

Can I return my order?

No - because we offer personalized gift boxes, Golden Comfort does not accept returns..

If you are not satisfied with your order, or if any part of the order was damaged or missing, please contact our customer support team at support@goldencomfortcrate.com. We will make sure you are taken care of!